Privacy Policy
This Privacy Policy explains how Thompson's Heating & Air collects, uses, protects, and discloses personal information obtained through our website, phone calls, email communications, text messages, and HVAC services. By using our website or contacting us, you consent to the practices described below.
Information Collection
We collect both personal and non-personal information.
Personal Information
Information you voluntarily provide when contacting us or requesting service may include:
- Name
- Phone number
- Email address
- Service address
- Details related to heating and air conditioning services
Non-Personal Information
Automatically collected when visiting our website:
- IP address
- Browser type
- Device information
- Pages viewed
- Referring website
If you contact us by phone, text message, email, or online forms, we collect and retain the information you provide. We may contact you via phone, text, or email for scheduling, service updates, follow-ups, marketing communications, or changes to this Privacy Policy.
Information Use
Collected information may be used to:
- Schedule and perform HVAC services
- Provide estimates and customer support
- Process payments
- Improve website functionality and performance
- Send service-related and marketing communications
We do not sell your personal information to third parties.
Security
We take reasonable measures to protect your information using industry-standard safeguards. Sensitive information transmitted online is encrypted where applicable. Access to personal information is limited to authorized personnel only.
Cookies
Our website may use cookies to:
- Improve user experience
- Track website analytics
- Remember user preferences
Cookies do not store personally identifiable information and may be disabled through your browser settings.
Sharing of Information
We do not sell or rent your information. We may disclose information only:
- When required by law
- To comply with legal processes
- To protect the rights, property, or safety of Thompson's Heating & Air
- With trusted service partners operating under confidentiality agreements
Text Message Compliance
By providing your phone number and opting in, you consent to receive SMS messages from Thompson's Heating & Air, including:
- Appointment confirmations and reminders
- Scheduling and service updates
- Customer support communications
- Marketing and promotional messages, including special offers and company announcements
You may opt out at any time by replying “STOP.”
Standard message and data rates may apply.
Contact Information
Thompson's Heating & Air
1785 E Main Street, Suite 8
Woodland, California 95776
Phone: (530) 661-2599
Email: support@thompsonshvac.com
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